Customer Support

Shipping

Shipping charges will be applied to your orders according to location and weight of package. We reserve the right to substitute an alternative shipping carrier from the option selected at checkout, for the same price and similar shipping timeline. Shipping times are not guaranteed by Canuckstuff. There is an expected delivery date provided by the courier service, and tracking information will be provided so you can follow the progress. Occasionally the courier service will experience delay. Canuckstuff will provide assistance in dealing with shipping issues, when needed. For more specific information please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Remote Transactions

Are Credit Card Transactions requested by Canuck Sports Stuff ( Toronto ) Inc. from you for which a Sales Slip bearing your signature and a Credit Card imprint cannot be completed. Remote Transactions include, but are not limited to, mail orders, telephone orders, pre-authorized orders and Electronic Commerce. Canuck Sports Stuff ( Toronto ) Inc. will invoice and debit your order(s) prior to shipping.

Your order(s) will be shipped when a sales slip is successfully issued – confirming approval of the debit from your credit card company. You will receive a Customer Copy of the sales slip along with a copy of the invoice with your order. We will not ship any order/products for which a Remote Transaction is required but does not produce a successful Sales Slip.

 

Cancellation of Orders

Once an order has been released to the warehouse for processing and/or completed, it cannot be changed or cancelled. Please call us at 1-800-968-9306 to request the status of your order.

Cancellation or Changes to Uniform Orders

Orders for Uniforms or any product requiring printing, embroidery or personalization will be processed after being received by Canuck Sports Stuff ( Toronto ) Inc. It is your responsibility to fax, email or call in cancellation to your order, during business hours, before the product is printed or personalized.

 

Return Policy

Our Commitment

Canuck Sports Stuff ( Toronto ) Inc. stands by its products and expects nothing less than perfection. If you have received a defective product (i.e. stitching defect, tear in the material), please contact us immediately at 1-800-968-9306 so that we can assist you with our simple returns/exchange process.

Returns

All returns must be completed within 30 days of receipt and must be in resalable condition. All returns should include your original packlist indicating which items you are returning and a brief note describing the reason for the return. An exchange or return can be made for unwashed/unworn and originally packaged merchandise.

Original shipping costs are non-refundable for lost packages. Returns received without the original packlist will not be processed. We recommend that you return your items via an insured carrier service as we cannot be responsible for lost packages. Once received, your refund will take 7 business days to process. Credit card companies vary in the time in takes for your credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement. All refunds will be made in the same form of payment as the original purchase.

Exchanges

All exchanges must be completed within 30 days of receipt and must be in resalable condition. All exchanges should include your original packlist. Please circle the item you wish to exchange. You will not be charged any additional shipping fee for a standard delivery exchange for regular priced merchandise. However, for clearance priced items or for exchanges shipped from remote areas, the customer may be responsible for shipping fees both ways. Once received, your exchange will take 7 business days to process.

Return without a Receipt

You/we must verify the date the product(s) was bought and the reason for the return. Canuck Sports Stuff ( Toronto ) Inc. retains the right to process the return if timing exceeds manufacturer's warranty or date of purchase cannot be verified. You will be required to provide government issued picture ID and provide your name, telephone number and postal code for the transaction.

Refunds

Refunds approved on Remote Transactions will not include shipping costs and applicable taxes on shipping.

Warranty Returns

Should your purchase develop a manufacturer's defect within a reasonable amount of time, please come to Canuck Sports Stuff ( Toronto ) Inc., and discuss options with our store manager. We advise you first to email This email address is being protected from spambots. You need JavaScript enabled to view it. with description of the issue, and accompanying photos so that we can give you some preliminary information. All shoes have a 3 month warranty and 1 year for volleyballs. Canuck Sports Stuff ( Toronto ) Inc. will refund or replace any product that qualifies as a  manufacturer's warranty. An original receipt is required for a refund or exchange. Without a receipt, product(s) will be returned to you at the selling price. You will be required to provide your name, and other personal information.

Pricing

Our goal is to offer our customers great service, products and value. Unless otherwise noted, the prices shown on www.canuckstuff.com refer to the current selling price of the products.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that the website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, or online images, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Privacy Commitment

Canuck Sports Stuff ( Toronto ) Inc. understands and respects your concern for privacy and security of your personal information. We are committed to ensuring your shopping experience is done in a secure and confidential environment. We will not sell, lease or rent your personal information to a third party for any purpose. We collect only the information we need for the purposes of:

  • Communicating with you
  • Processing your order
  • Billing and shipping your order
  • Sales history
  • Business analytics

Fraud Prevention

We do reserve the right to cooperate with law enforcement and other officials in the investigation requiring personal or account information. We may also report to other organizations about improper or unlawful customer activities and this reporting may include disclosure of personal information related to individuals conducting improper or unlawful activities.

Canuck Sports Stuff ( Toronto ) Inc. contains links to other sites. Please be aware that Canuck Sports Stuff ( Toronto ) Inc. is not responsible for the privacy practices of those other sites. This Privacy and Security Policy applies only to Canuck Sports Stuff ( Toronto ) Inc.

Changes To This Privacy And Security Policy

All changes will be posted on www.canuckstuff.com to inform visitors of our commitment to Privacy and Security.